Fair terms for your whole business.
This is the agreement between you and WoneSuite for running your customers, commerce, finance, people, projects, support, website, and marketing in one workspace. Written in plain language, because the deal should be as clear as the software.
At a glance
The short version — before the fine print
Your data stays yours
You own the business data in your workspace and remain its controller. We only use it to operate, secure, and support the service you configured — never to sell.
Pay only for what you enable
Modules are individually subscribable. Your plan and entitlements determine what you can use, and eligible plans may include a trial.
Fair, capped liability
Neither side is liable for indirect or consequential losses, and our total liability is capped at what you paid us in the prior 12 months.
No abuse, no surprises
Use the platform lawfully and within our Acceptable Use Policy. We'll give notice before changing these terms except where a change protects security or the law requires speed.
This summary is for convenience only and does not replace the full text below.
Acceptance of These Terms
These Terms of Service form a binding agreement between you and WoneSuite governing your access to and use of the WoneSuite platform, the wonesuite.com website, and everything we provide with them.
By creating an account, subscribing, clicking to accept, or otherwise accessing or using the service, you agree to these terms. If you are entering into them on behalf of a business or other organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
If you do not agree to these terms, do not access or use the service.
These terms incorporate our Privacy Policy, Acceptable Use Policy, and Disclaimer by reference. Together they form the complete agreement for your use of WoneSuite.
Definitions
To keep the rest of these terms readable, a few words carry a specific meaning:
2.1 Key terms
- "Service" — the WoneSuite platform, modules, website, and APIs
- "Workspace" — the isolated tenant environment where your business operates
- "Tenant" — the business or organization that owns a workspace
- "Customer Data" — the business data you and your users put into your workspace
- "Module" — an individually subscribable capability (CRM, finance, HR, and so on)
- "Entitlements" — the modules and limits your plan grants you
- "User" — anyone you authorize to access your workspace
- "Public Link" — a capability-token URL that exposes an invoice, quote, or portal to your customers
Terms defined in the singular include the plural and vice versa. "Including" means "including without limitation".
Eligibility & Accounts
WoneSuite is built for businesses and professional users. To use the service you must be at least 18 years old (or the age of majority where you live), capable of forming a binding contract, and not barred from using the service under applicable law.
3.1 Account registration
You must provide accurate, current, and complete information when you register and keep it up to date. You are responsible for everything that happens under your account and your users' accounts.
3.2 Account security
Authentication is protected with Argon2 password hashing and optional time-based one-time-password (TOTP) two-factor authentication, which we strongly recommend enabling. You are responsible for safeguarding credentials and for promptly notifying us of any unauthorized access.
You are responsible for configuring roles and permissions correctly. Anyone you invite to your workspace acts under your authority, and you are responsible for their use of the service.
The Service & Its Modules
WoneSuite is an all-in-one, multi-tenant business operating system. In one workspace you can run the parts of your business that would otherwise be spread across five to ten disconnected tools:
- CRM & pipeline
- Commerce & orders
- Finance — invoicing, quotes & expenses
- Double-entry ledger
- HR & payroll
- Projects & tasks
- Support & helpdesk
- Website builder & CMS
- First-party cookieless analytics
- SEO tooling
4.1 Tenant isolation
Each tenant's data is isolated at the database level using row-level security, so your workspace's data is logically separated from every other tenant's.
4.2 Evolving service
We continuously improve the platform. We may add, change, or remove features and modules over time. We will not materially reduce the core functionality of a module you actively pay for during your paid term without reasonable notice.
Subscriptions, Entitlements & Trials
Access to the service is provided on a subscription basis. Modules are individually subscribable, and your plan defines your entitlements — the modules, seats, and limits available to your workspace.
5.1 Entitlements
You may use only the modules and capacity your active plan grants. Attempting to exceed or circumvent your entitlements — for example by sharing seats beyond your license — is a breach of these terms.
5.2 Trials
Eligible plans may include a free trial. Unless we say otherwise, at the end of a trial your subscription may convert to a paid plan, and any data you added during the trial remains subject to these terms. We may modify or discontinue trials at any time.
5.3 Renewals
Subscriptions renew for successive terms unless cancelled before the renewal date, as described in your plan. You can manage or cancel your subscription from your workspace's billing settings.
Fees, Billing & Taxes
You agree to pay the fees for the plan and modules you subscribe to, at the prices in effect when your term begins or renews.
6.1 Payment processing
Billing may be handled through a third-party payments partner. By subscribing, you authorize us and our payments partner to charge your chosen payment method for all applicable fees, including at renewal.
6.2 Taxes
Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST, or similar taxes, excluding taxes on our income. Where required, we or our payments partner will collect applicable taxes.
6.3 Late or failed payments
If a payment fails or is overdue, we may suspend or limit access to paid features until the balance is resolved. Fees already paid are non-refundable except where required by law or expressly stated in your plan.
6.4 Price changes
We may change prices for future terms. We will give reasonable notice before a price change takes effect, and it will apply from your next renewal.
Customer Data & Ownership
You own your Customer Data. As between you and WoneSuite, all rights in the business data you put into your workspace remain yours.
For the data you process through the service — your CRM contacts, deals, orders, invoices, ledger entries, employee records, tickets, projects, and website content — you are the controller and WoneSuite is the processor acting on your instructions, as detailed in our Privacy Policy and any data-processing terms.
7.1 The license you grant us
You grant WoneSuite a limited, worldwide, non-exclusive license to host, store, process, transmit, display, and back up your Customer Data solely to operate, secure, support, and improve the service for you, and as otherwise instructed by you. This license exists only for as long as needed to provide the service and meet our legal obligations.
7.2 What we won't do
We do not sell your Customer Data, and we do not use it to build advertising profiles. Any aggregated, de-identified statistics we derive to operate and improve the platform cannot reasonably be used to identify you or your customers.
7.3 Your responsibility for content
You are responsible for the accuracy, quality, legality, and your right to use the Customer Data you submit, and for obtaining any necessary consents from the people it describes.
Acceptable Use
Your use of the service must comply with our Acceptable Use Policy and all applicable laws. Without limiting that policy, you agree not to:
8.1 Prohibited activities
- Break the law or infringe others' rights
- Send spam or unlawful, deceptive, or bulk unsolicited email
- Upload malware or harmful code
- Probe, scan, or breach security or tenant isolation
- Attempt to access another tenant's data
- Reverse engineer or copy the platform except as law allows
- Overload, disrupt, or degrade the service
- Resell or provide the service as a bureau without authorization
- Circumvent entitlements, seat limits, or metering
- Use the service to store or transmit unlawful content
See the full Acceptable Use Policy at /acceptable-use for details and examples.
We may remove content or suspend access that violates this section, especially where it threatens the security, integrity, or lawful operation of the platform or other tenants.
Your Responsibilities as Data Controller
When you use WoneSuite to process other people's data — your customers, employees, and contacts — you act as the controller for that data. That role carries responsibilities that are yours, not ours.
- Establish a lawful basis for your processing
- Provide your own privacy notice to your people
- Honor your customers' and employees' data rights
- Configure roles, permissions, and retention appropriately
- Obtain any consents your use requires
- Respond to inquiries from the people whose data you hold
We provide the tools — database-level isolation, access controls, audit logs, export, and deletion — to help you meet these obligations, and we will support you in responding to requests that reach us about your data.
Websites, CMS & Custom Domains
The website builder and CMS let you publish pages, articles, forms, and product content, and connect your own custom domain.
10.1 Your published content
You are solely responsible for the content you publish, its legality, and the rights to use it. Published sites must comply with these terms and the Acceptable Use Policy.
10.2 Custom domains
If you connect a custom domain, you represent that you have the right to use it, and you are responsible for its DNS configuration and any registrar or certificate requirements. We may cache and serve your site through our infrastructure to deliver it reliably.
Our built-in analytics for your website are first-party and cookieless. If you add your own third-party pixels, they are governed by your privacy notice and the pixel provider's terms.
Public Links & Your Customers
The service can generate public capability-token links that expose specific documents or portals — such as an invoice, a quote, or a customer portal — to your own customers without requiring them to have a WoneSuite account.
Public links are secured by unguessable capability tokens. Anyone who holds a valid link can view what it grants, so you are responsible for who you share links with and for revoking them when access should end.
You are responsible for the content you expose through public links and for interactions your customers have with them. WoneSuite processes those interactions on your behalf as your processor.
Third-Party Integrations
You may connect optional third-party integrations — for example a search console, an advertising pixel, a DNS provider, or a payment method. These are provided by third parties, controlled by you, and governed by those third parties' own terms and privacy policies.
We are not responsible for third-party services, their availability, or how they handle data once it leaves the platform at your direction. Your use of an integration is between you and that provider.
Intellectual Property & Your License to Use
The service — including the platform software, design, user interface, documentation, and the WoneSuite name and brand — is owned by WoneSuite and its licensors and is protected by intellectual-property laws. Your Customer Data is excluded; that remains yours.
13.1 License to you
Subject to these terms and your active subscription, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the service for your internal business purposes during your term.
13.2 Restrictions
You may not copy, modify, distribute, sell, or lease any part of the service, nor reverse engineer or attempt to extract its source code, except to the extent applicable law expressly permits.
Feedback
If you send us suggestions, ideas, or feedback about the service, we may use them without restriction or obligation to you. You grant us a perpetual, irrevocable, royalty-free license to use feedback to improve and promote the service.
Feedback is voluntary. Please don't include confidential information in it — we treat feedback as non-confidential.
Confidentiality
Each party may access non-public information of the other in connection with the service. Each party agrees to protect the other's confidential information with reasonable care and to use it only to perform under these terms.
Confidentiality obligations do not apply to information that is public through no fault of the receiving party, was already known without a duty of confidence, is independently developed, or must be disclosed by law. Your Customer Data is always treated as your confidential information.
Service Availability & Support
We work to keep the service reliable and available, and we monitor availability and performance continuously. We do not guarantee uninterrupted access.
16.1 Maintenance
We may perform scheduled or emergency maintenance. We aim to give advance notice of planned maintenance that is likely to cause meaningful disruption.
16.2 Support
We provide support through the channels described for your plan. Any specific uptime commitments apply only if we agree to them in a separate service-level agreement.
Warranties & Disclaimers
We provide the service with reasonable skill and care. Except as expressly stated in these terms, and to the fullest extent permitted by law, the service is provided "as is" and "as available."
WoneSuite disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be error-free, uninterrupted, or meet every requirement.
WoneSuite is a tool, not professional advice. Outputs from finance, tax, payroll, legal, or similar modules do not constitute accounting, tax, legal, or other professional advice. See our Disclaimer at /disclaimer for more.
Limitation of Liability
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to these terms or the service, even if advised of the possibility.
Except for your payment obligations and your indemnification duties, each party's total aggregate liability arising out of or relating to these terms is capped at the total fees you paid to WoneSuite for the service in the twelve months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing in these terms limits liability that cannot be limited by law.
Indemnification
You agree to defend, indemnify, and hold harmless WoneSuite and its officers, employees, and agents from and against claims, damages, and reasonable costs (including legal fees) arising out of:
- Your Customer Data and content
- Your use of the service in breach of these terms
- Your violation of law or any third party's rights
- Your responsibilities as a data controller
- Content you publish or links you share
We will notify you of a claim, let you control the defense (with counsel reasonably acceptable to us), and cooperate reasonably. You may not settle a claim in a way that imposes obligations on us without our consent.
Suspension & Termination
20.1 Your right to terminate
You may stop using the service and cancel your subscription at any time through your billing settings, effective as described in your plan.
20.2 Our right to suspend or terminate
We may suspend or terminate your access if you materially breach these terms, fail to pay, or use the service in a way that threatens the security, integrity, or lawful operation of the platform or other tenants. Where practical and lawful, we will give notice and an opportunity to cure.
20.3 Immediate action
We may act immediately — including suspending affected features — where a delay would risk security, legal exposure, or harm to others. We will restore access once the issue is resolved.
Provisions that by their nature should survive termination — including data ownership, confidentiality, warranties disclaimers, liability limits, indemnification, and governing law — survive.
Data Export & Deletion on Termination
Your data doesn't get held hostage. Before and for a reasonable window after termination, you can export your Customer Data.
On termination or expiry, you may export your Customer Data using the tools we provide, so long as your account is in good standing. After a reasonable retrieval period, we will delete or anonymize your Customer Data, subject to legal holds and standard backup cycles.
If your account is suspended for non-payment or breach, we may require the issue to be resolved before export, to the extent the law allows.
Changes to the Service
We may modify, improve, add to, or discontinue parts of the service. If we discontinue a module you actively pay for, we will give reasonable notice and, where appropriate, a way to export related data or a fair adjustment to your plan.
Changes to These Terms
We may update these terms to reflect changes in the service, our practices, or the law. When changes are material, we will notify you through the platform, the website, or email, and update the "Effective" date above.
Except where a change is required for security or by law and must take effect immediately, material changes take effect on reasonable notice. Continuing to use the service after changes take effect means you accept the updated terms.
Governing Law & Dispute Resolution
These terms are governed by the laws of the jurisdiction in which WoneSuite operates, without regard to conflict-of-laws rules, and subject to any mandatory consumer protections in your place of residence.
24.1 Good-faith resolution
Before starting formal proceedings, the parties will try in good faith to resolve any dispute informally by contacting each other. Most concerns can be resolved quickly this way.
24.2 Venue
Subject to applicable law, disputes that cannot be resolved informally will be handled by the courts with jurisdiction where WoneSuite operates, and you consent to that venue.
Force Majeure
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control — including natural disasters, war, civil unrest, labor disputes, failures of upstream infrastructure or utilities, cyberattacks, or government action. Payment obligations are not excused, but performance timelines are extended for the duration of the event.
Assignment
You may not assign or transfer these terms or your account without our prior written consent. We may assign these terms in connection with a merger, acquisition, financing, or sale of assets, subject to the protections in these terms. Any attempted assignment in breach of this section is void.
Entire Agreement & Severability
These terms, together with the Privacy Policy, Acceptable Use Policy, Disclaimer, and any order or plan you agree to, form the entire agreement between you and WoneSuite and supersede prior agreements on the same subject.
If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary, and the rest remains in full effect. Our failure to enforce a provision is not a waiver of it.
Contact Us
Questions about these terms? Contact us at legal@wonesuite.com. We're happy to help you understand the agreement before or after you sign up.
WoneSuite Legal
Questions about these terms, your subscription, or your data? Reach our team directly — we'd rather you understand the agreement than skim it.
One workspace. One clear agreement.
Running your whole business in one place should come with terms you can actually read. If anything here is unclear, ask us before you rely on it.